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Safeguarding your privacy and the security of your personal information
is important to us. Please take a few minutes to read the following
policy so that you understand how we treat your personal information.
As we continuously improve and expand our services, this policy might
change. So please check it out periodically. If you have questions
about our policy, please click on our customer feedback page to contact
us via our electronic feedback form.
How we collect information about you. We collect information in three ways:
- We collect information that our customers supply to us.
- We collect information from emails and other contacts sent to us by our customers and users of our website.
- We collect information electronically on all users of our website, including customers, by means of cookies.
Further details are provided below.
What personal information we collect from our users.
When
you set up an account at bigmamaspizza.com to use our online ordering
service, you are required to provide us with your full legal name,
email address, full street address including city, state and zip code,
and telephone number. You must also choose your Username and Password
and provide those to us.
Every time you use our service, we collect information about the Big Mama' & Papa's Pizzeria you select and the orders you place.
When you place an order with us by telephone or means other
than our online ordering service, you may be required to provide us
with your full legal name, full street address including city, state
and zip code, and telephone number. Every time you place an order, we
will collect information about the Big Mama' & Papa's Pizzeria you select
and the orders you place.
Children's Privacy
Online ordering,
customer registration for on-line ordering, and customer feedback pages
of this website are directed toward and designed for use by persons
aged 13 or older. We do not establish or maintain registrations for any
child whom we know to be under the age of 13. We do not solicit or
knowingly collect personally identifiable information from children
under the age of 13. If we discover that we have received personally
identifiable information from an individual who indicates that he or
she is, or whom we otherwise have reason to believe is, under the age
of 13, we will delete such information from our systems.
We collect additional information about how you use our website and service.
If you contact us by letter, phone, or email through the contact information on the "Customer Feedback" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
Our use of cookies.
Like many websites
on the Internet, our website uses cookies. Cookies are small strings of
data placed on users' personal computer hard drives during the exchange
of data that happens when your browser points to our website. Cookies
enable a website to identify a user's browser as a previous visitor by
means of a unique string of numbers assigned on a previous visit. Our
cookies assist us in collecting information on what pages of our
website you access or visit, and in recording any preferences you
indicate on our website. We also use cookies to make your experience on bigmamaspizza.com more personalized, and convenient.
Our cookies cannot and do not retrieve any other data from
your hard drive or pass on computer viruses. If you are just browsing
our website, a cookie identifies your browser and user id (and not your
identity). If you place orders with us, we use cookies to assist in
storing your preferences and recording other session information (a
"session" is a single visit by you to our website).
How we store the information we collect.
We
store the information you provide to us and the information we collect
electronically in our computer databases. We own, maintain and operate
our computer servers containing our databases. Access to our computer
servers is controlled by firewalls and security gatekeepers.
How we use the information we collect.
We
use the personal information about you stored in our member database in
various ways. First, the next time you use our online ordering service
and enter your User ID and Password, we will call up your information
from our database to make processing your order faster and easier.
When you use your bigmamaspizza.com account, we also keep track of
your food preferences and restaurant choices and analyze that
information. We do so in order to be able to email to you special
advertisements, offers and notices regarding foods and restaurants that
seem to fit with your preferences.
We also use the personal information about you stored in our
customer database through telephone and other non-online orders in
various ways. Each time you place an order, we will call up your
information from our database to make processing your order faster and
easier. We also may keep track of your food preferences and restaurant
choices and analyze that information in order to be able mail to you
special advertisements, offers and notices regarding foods and
restaurants that seem to fit with your preferences. We may also use the
information to contact you concerning your level of satisfaction with
our products and services, to verify incomplete orders, rectify
problems or delays with your order or otherwise communicate with you
concerning your transactions with us.
We may provide your personal information to our restaurant
affiliates and franchisees in order to enable your local Big Mama' & Papa's Pizzeria(s) to better serve you. We also aggregate information about
how our online ordering service is used (without specific
identification to any particular user) to be able to improve our
service and make it more responsive to our customers' preferences. We
also make such aggregate information (without identification to any
specific individual) available to our restaurant affiliates and other
affiliates in order to obtain information about products, services,
offers and notices which we believe will be useful and informative to
our website users.
If you use our website to purchase Gift Cards without setting
up a bigmamaspizza.com account, your personal information is used solely to
process and confirm your transaction.
Promotions and Prizes
We search for
merchants who sponsor promotions, offer prizes (Contests), give our
customers great discounts or make available other valuable offers that
we believe may be of interest to our customers. When we find such
merchants, we may provide to them the means via our website, mail, or
email to contact you about their offers. However, if you have opted not
to receive e-mails or other communications from us (See "You can
control how information about you is used" below), will not provide
your e-mail address, mailing address or other data or information to
any third party for promotional or other commercial purposes, except
with your prior consent.
You are under no obligation to respond to any offer or
promotion but if you do , you may be required to provide additional
information, such as your birth date and whether you or anyone in your
household is employed by the merchant who is extending the offer , in
order to verify your eligibility for accepting the offer or
participation in the Contest. If you do respond to an offer or
promotion of one of these merchants, your provision of information to
the merchant will be governed by the merchant's privacy policy, not the Big Mama' & Papa's Pizzeria privacy policy.
You can control how information about you is used.
You
can also limit our communications directly to you. If you have a bigmamaspizza.com account and do not want to receive emails from us telling
you about great eDeals, Contests or other promotional offers in the
future, please let us know. You can change your preferences, or opt out
of receiving emails from us, at any time (except when you are in the
process of placing an order) by going to My Account Information on the
log in page. There, you can update your email address, phone numbers,
password, address and you can uncheck the "Send me special offers from Big Mama' & Papa's Pizzeria"
box. Our emails to you will stop within 5 business days and we will not
thereafter provide other merchants the means to contact you by e-mail
about their Contests or other offers.
Big Mama' & Papa's Pizzeria may from time to time send nonpromotional email to
all registered users of our online ordering service for the purpose of
gathering and dispersing data to provide better services to our
customers. Except for provision of additional information necessary to
complete a transaction initiated by a registered user, registered users
will be under no obligation to reply or answer questions in said
nonpromotional email. Nonpromotional email may include, but will not be
limited to, surveys, maintenance notices, system updates and
confirmation or other notices in connection with completion of a
transaction initiated by a registered user.
If you would rather not receive offers or mailings other than e-mails from us or other merchants that we select, please use the Customer Feedback link on our website or send your name and address to:
Consumer Services Team
Attention: Privacy Officer
5051 Hollywood Blvd.
Los Angeles, CA 90027
Our policies may change.
This is our
current privacy and security policy, but we reserve the right to change
our website and this policy at any time. You should check this privacy
policy periodically. If our policies regarding collection, storage and
use of your information change, the information collected under prior
policies will continue to be governed by those policies, unless we
obtain your consent to use that information in new ways.
You can access your information.
Upon
your request, we will provide you with access to your unique
account-related information and information from contacts that we
maintain about you. In your request, please provide us with your
current specific contact information so that we can accurately check
our records.
How is my information protected?
Your
information is password-protected. In order to maintain this
protection, we caution you not to provide your password to anyone. We
do not give your password to anyone. We recommend that, if you share
your computer with other people, you close your browser window when
your session is completed. Signing off will protect your information if
you share a computer with someone else or are using a computer in a
public place like a library.
Please contact us with any questions or comments.
We
want you to enjoy your use of bigmamaspizza.com's service. If you have any
questions, or believe that a violation of this policy may have
occurred, please let us know. Our complete contact information is
provided on the Customer Feedback.
link on our website at
www.36pizza.com
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